Privacy Policy

Information we collect

• Account and profile data, such as your name, email address, phone number, job title or role, profile details, preferences, and authentication information.
• Waitlist and communications data, including details you submit through forms and messages you send to us.
• Learning content, including recordings, audio, transcripts, notes, note titles, uploaded materials, prompts, AI answers, citations, exports, and link-sharing settings.
• Subscription and transaction data, such as your plan, purchase status, receipts, and limited billing details supplied by an app store or payment provider. We do not receive full card details when a payment provider processes them.
• Technical and usage data, such as IP address, browser, device and operating-system details, app version, language, referring page, timestamps, interactions, diagnostics, crash data, and cookie or similar identifiers.

Microphone and recordings

Notewinger requests microphone permission so you can record audio. Microphone access occurs when you start or continue a recording and is controlled through your browser or device permissions. Recordings may be uploaded and processed to create transcripts, notes, summaries, study materials, and answers.

You must have permission to record every speaker. Do not record private conversations, classes, meetings, or protected material when law, school policy, or another person's rights prohibit it.

How we use information

• Provide, authenticate, operate, sync, and improve Notewinger.
• Transcribe recordings and generate notes, summaries, study tools, answers, citations, and exports.
• Create and manage public note links at your direction.
• Process subscriptions, prevent fraud, secure accounts, troubleshoot errors, and enforce our terms.
• Send service messages, waitlist updates, support replies, and product communications you request or may opt out of where required.
• Measure performance and understand product usage through analytics.
• Meet legal obligations and protect users, Notewinger, and the public.

AI processing

To produce transcripts and AI features, relevant content may be processed by contracted hosting, transcription, and AI service providers. We require providers to process data only for providing their services and to apply appropriate safeguards. Notewinger does not use your private recordings or notes to train general-purpose AI models without your explicit consent.

When information is shared

• Service providers supporting hosting, storage, authentication, transcription, AI, email, customer support, payments, analytics, and error monitoring. Website providers may include Vercel, Google Workspace and Sheets, Google Analytics, Microsoft Clarity, PostHog, and Sentry when those services are enabled.
• People you choose to share with. Anyone holding an active public note link can view its contents without an account until you revoke the link or delete the note.
• A school, university, or organization managing your account or workspace, where applicable.
• Authorities or other parties when reasonably necessary to comply with law, prevent harm, investigate abuse, protect rights, or complete a merger, financing, acquisition, or sale. Where permitted, we will give notice before a business transfer changes how personal data is handled.

Retention and deletion

We retain account data while your account is active and as needed to provide the service. Recordings, transcripts, and notes remain until you delete them or your account, subject to limited backup, security, fraud-prevention, dispute, and legal-retention needs. Waitlist, support, diagnostic, and analytics records are retained only as long as reasonably needed for their purpose.

Deleting a note or revoking its public link removes normal access. Cached copies, recipients' copies, lawful records, and time-limited backups may remain outside your control or until routine deletion completes.

Your choices and rights

• Review or update available profile and account information.
• Control microphone access through device or browser settings.
• Delete recordings and notes, revoke public links, and request account deletion.
• Request access, correction, export, restriction, objection, or deletion where applicable law provides those rights.
• Withdraw consent for future processing where consent is the basis, without affecting earlier lawful processing.
• Opt out of optional marketing messages using the message instructions or by contacting us.

Security and international processing

We use administrative, technical, and organizational safeguards designed to protect information. No storage or transmission method is completely secure, so we cannot guarantee absolute security.

Notewinger and its providers may process information in Bangladesh and other countries. Privacy protections may differ by location. We use contracts and other safeguards required for applicable cross-border transfers.

Children and student users

Notewinger is not intended for children under 13 acting independently. A child may use Notewinger only with verifiable authorization from a parent, guardian, school, or other institution where required. If you believe a child supplied personal data without proper authorization, contact us so we can review and delete it.

Schools and institutions are responsible for obtaining required permissions and giving required notices before directing students to use Notewinger.

How to request deletion

Use the deletion control in Notewinger account settings when available. You can also submit a request through our Contact page using the email address connected to your account and the subject “Account deletion.” We may verify your identity before completing the request.

Deletion disables your account and active public note links and removes associated personal content from active systems, except information we must retain for security, fraud prevention, transactions, disputes, or law. Time-limited backups and copies previously saved by recipients may remain. Cancelling a subscription and deleting an account are separate actions; cancel through the original purchase channel to stop renewal.